Are you a company that has multiple sites across New Zealand? Fire Security Services (FSS) is the trusted fire protection partner to some of New Zealand’s largest organisations. To give you a sense of scale, one of our national clients have more than 850 sites scattered across New Zealand, so we really do service from Cape Reinga down to Bluff (we even service the Chatham Islands!).

Seamless fire protection service across all sites

FSS offer a national, technology driven, one-stop shop and comprehensive fire protection solution across New Zealand. All our national key accounts are assigned one of our experienced Key Account Managers that ensures each of your sites across the country receive the same quality service for all your fire protection systems. We co-ordinate your fire protection and communication requirements across all sites, enabling you to focus on your core business. Simple.

We’ve got you covered

Our Key Account Managers are supported by a dedicated Customer Experience & Key Account Specialist team which ensures that all inspections are completed on time, defects are quoted in a timely fashion and service requests are promptly actioned.  As a service based business that fundamentally wants to transform the industry, FSS pride ourselves in delivering an unrivalled service that exceeds clients expectations.  

• Personalised service for your business

• Streamlined invoicing and reporting processes

• Consistent approach across all of your sites

• Specialist reporting

• Testing verification

• Access to a real time customer portal

If you are interested in streamlining your national fire protection requirements and want to develop a partnership that is mutually open, honest and transparent, please get in touch.

Customer portal

At Fire Security Services, we offer the ultimate level of transparency! All our clients gain access to a real-time customer portal. Gone are the days of going to and fro sending emails for updates, all the information you need is at your fingertips, whenever you want it!

Through the Uptick real time customer portal, you can see rich insights including job status and compliance issues across entire portfolios of buildings. You also get the ability to approve quotes, download invoices, access compliance reports, and analyze spend by asset type - all at the click of a button. Find out more about the customer portal.

“BC Group have worked closely with Fire Security Services on several significant nationwide contracts. Such contracts include ANZ, Z Energy, and Bunnings to name a few. Another contract of significance is the Auckland Council who have 460 buildings.

In working with them for these clients, we have always found them to very professional and easy to deal with. And, most importantly for us, they deliver their 12A’s on time.

I can certainly recommend FSS to any national organisation who wants a fire protection provider that deliver on their promises.”

Ian Redshaw - BC Group

“FSS Key Accounts team - great people, great service, great team to work with, I trust them to handle all my fire protection compliance and maintenance needs.”

Alison Murison – Bunnings NZ Facilities Manager

“Dealing with Fire Security Services staff, we have always found them to be professional and helpful in every aspect including resolving any issues that may arise.”

Suzanne Henderson - Accessible Properties Contracts Manager